Privacy Policy
Last Updated: April 2025
1. Introduction
Welcome to our website. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website, enquiry form, and ticket purchasing system.
2. Information We Collect
2.1 Information You Provide
When using our enquiry form or purchasing tickets, we collect:
Name and contact information (email address, phone number)
Booking details (date, time, service requested)
For ticket purchases: name, email address, and payment information
Order details including ticket quantities, seat selections (where applicable), and event information
Any additional information you choose to provide in the booking form
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website, including:
IP address
Browser type and version
Device type
Operating system
Usage data and cookies
3. How We Use Your Information
We use your personal information for:
Processing and managing your bookings and ticket purchases
Communicating with you about your bookings and ticket purchases
Sending booking confirmations, tickets, and reminders
Processing payments for tickets
Improving our website and services
Analysing usage patterns and trends
Preventing fraud and maintaining security
4. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information. Your data is stored securely and only accessible to authorised personnel who need it to perform their duties.
5. Data Sharing and Third Parties
We use Stripe as our payment processor for ticket purchases. When you make a purchase, your payment information is provided directly to Stripe and is subject to their privacy policy. We do not store your complete payment card details on our servers.
Except for payment processing, we do not share or sell your personal information to third parties unless required by law.
6. Data Retention
We retain your booking and ticket purchase information for as long as necessary to fulfill the purposes for which it was collected, including for financial record-keeping requirements and to comply with our legal obligations.
7. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent for data processing
Request data portability
Object to data processing
8. Cookies
We use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us at: [email protected]
11. Consent
By using our website, booking form, and ticket purchasing system, you consent to this privacy policy and our processing of your information as described above.